case studies
See how brands work with Influx to deliver fast, high-quality support at scale.
Ticketing app with 5 million users clears backlog and maintains 86% CSAT on 6,000+ tickets/month
See how a ticketing app partnered with Influx to clear the backlog and maintain inbox zero on over 6,000 tickets each month.
Handling 8000 calls per week while achieving a 94% CSAT
See how Influx handled 8000 weekly calls, decreasing call abandonment rate by 10x while maintaining a 94% CSAT.
Mobile app with 30 million global users improves CSAT from 90% to 94%
See how a leading audiobook app company reduced first response time by 80% and managed an increased volume of 7,000 tickets/month.
Meshki reduces internal workload by 85% with fully-managed support
See how Meshki, an eCommerce fashion brand, works with Influx to reduce internal workload by 85% and maintain high-quality support.
Spoonflower case study: 91% CSAT for 3,200~ tickets p/month with scale-up capacity for seasonal spikes
See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200~ tickets p/month.
Full Focus case study: Reduced 48hr response time by 6x while growing 300+%
Read how Full Focus partnered with Influx to get on top of the backlog and grow 300+% .
Asana Rebel case study: 100% customer support in 6 languages across 7 platforms
See how Asana Rebel handled 8x growth in 2020 while continuing to deliver multi-language, multi-channel customer support with Influx.
CASELY case study: Improved first response time by 10x while experiencing 16,954% growth
See how CASELY reduced their first response time by 10x, improved their brand star rating to 4.8 and grew 16,954% while partnering with Influx.
Saturn case study: 24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents
See how Saturn scaled from 5 to 22 Influx agents while providing 24/7 coverage and back office support with help desk experts.
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