The top 15 refund and return policies (with ready-to-use scripts)
Read the ultimate guide to the top 15 refund and return policies, complete with ready-to-use scripts for seamless customer support interactions.
Follow the sun vs. graveyard shift 24/7 customer support models
See how we harness the follow the sun model to provide round-the-clock global support, eliminating the need for our team to endure overnight shifts.
Pre-holiday planning guide (2023 eBook)
Get the guide to navigate the holidays and create better customer support experiences for your customers.
The hidden costs of hiring (2023 stats)
A curated list of 2023 stats on the cost of hiring customer support vs. outsourcing.
Introducing shared part time agents
Hire shared part time agents who can help you clear the inbox daily, with 40 hours of coverage per week, at a fraction of the cost of a full time support agent.
Top 100 customer service statistics
Understand customer expectations and the latest trends shaping the customer support industry with these 2023 stats.
Spoonflower case study: 91% CSAT for 3,200~ tickets p/month with scale-up capacity for seasonal spikes
See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200~ tickets p/month.
Human-AI collaboration is the future of customer support
Customer support has always been human-centric, but using AI as a tool is the best way to achieve real-world balance.
Mastering the art of rapport building in customer support
Strengthening soft skills is at the root of efficient communication. Learn from our enterprise training expert on building rapport for support success.
Stay up-to-date with the latest CX news and insights with our biweekly newsletter.
Receive top curated content straight to your inbox. Sign up now.
