How to outsource your Shopify customer service
How do you hire an outsourced Shopify support team while improving your growth? We dive in here.
What to know about inbound & outbound call centers
Learn the difference between inbound and outbound call centers to know which is right for your business.
Healthcare marketplace decreases call abandonment rate by 10X
See how a healthcare marketplace worked with Influx to decrease call abandonment rate by 10X while maintaining a 94% CSAT.
The 5 best SaaS customer support companies
Investing in the right support solution is crucial for building long-lasting customer relationships. Explore the top 5 SaaS support companies redefining customer service excellence.
Mobile app with 30 million global users improves CSAT from 90% to 94%
See how a leading audiobook app company reduced first response time by 80% and managed an increased volume of 7,000 tickets/month.
What makes great customer support for SaaS companies?
Most SaaS companies focus on customer success as part of their growth strategy. But what makes great customer support? Here’s what I found from five of our best-performing SaaS clients.
Meshki reduces internal workload by 85% with fully-managed support
See how Meshki, an eCommerce fashion brand, works with Influx to reduce internal workload by 85% and maintain high-quality support.
Pre-sales + post-sales customer support
From the initial spark of curiosity to nurturing a loyal relationship, pre and post-sales support play distinct roles in shaping customer experiences.
Why you need eCommerce pre-sales support
Pre-sales support is pivotal in bolstering customer confidence throughout the purchase decision-making process.
How to provide exceptional experiences and turn customers into advocates
Learn six ways to provide amazing customer support experiences and turn customers into advocates.
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